Account Management - Strategic

• Designated Point of Contact for senior management and program owners
• Liaison between your organization & Sterling’s operational teams
• Can be designated by time zone if required

Client Services - Tactical

• Designated Point of Contact for day to day inquiries, order support, ETAs, system troubleshooting
• Team Access Number ensures service calls are routed to your designated team
• Client Service Hotline is available Monday – Friday, 9:00 am – 8:00 pm ET

Implementation and IT Integration

• Project / Program Managers design and deploy solutions.
• Executive Sponsor assigned to each account to ensure high level support for your organization.
  
• Decades of background checking experience is ready to serve you!

Sterling's Customer Treatment Model: