Account Management - Strategic
- Designated Point of Contact for senior management and program owners
- Liaison between your organization & Sterling’s operational teams
- Can be designated by time zone if required
Client Services - Tactical
- Designated Point of Contact for day to day inquiries, order support, ETAs, system troubleshooting
- Team Access Number ensures service calls are routed to your designated team
- Client Service Hotline is available Monday – Friday, 9:00 am – 8:00 pm ET
Implementation and IT Integration
- Project / Program Managers design and deploy solutions.
- Executive Sponsor assigned to each account to ensure high level support for your organization.
- Decades of background checking experience is ready to serve you!
Sterling's Customer Treatment Model: